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Addgene Careers

Are you looking for a career in a mission-driven organization with a fun, high-energy environment? Check out our job openings at Addgene. We are a global, non-profit plasmid repository dedicated to making it easier for scientists to share research materials.

Current Job Openings

To Apply: Please email your cover letter and resume to jobs@addgene.org. Only applications including both a cover letter and resume will be considered.

Who We Are

Addgene is a thriving non-profit founded in 2004 that facilitates biomedical research and discovery. Our biorepository stores, archives, and distributes DNA-based materials called plasmids for academic scientists around the world. Addgene’s plasmid collection is used to advance research in a wide variety of disciplines, including cancer, heart disease, and neurodegenerative disorders.

We are a young, growing company offering opportunities for scientists and non-scientists alike to contribute to the scientific community.

Why Work Here

Addgene's culture of collaboration, initiative, and flexibility makes it an ideal place to work and contribute. Our energetic team is dedicated to the mission of the organization and to making a difference within not only the scientific community but also in the communities in which we live and work. Some reasons why you will want to consider a career at Addgene include:

  • Full Benefits

    We offer a comprehensive 100% company-paid benefit package that includes health, dental, life, short-term and long-term disability insurance. In addition, employees are encouraged to participate in a individual retirement account. The cost of public transportation or parking is fully paid by the company. These benefits apply to full-time regular employees.

  • Vacation & Other Paid Time Off

    Our generous and flexible paid time off practices provide opportunities for relaxation, travel, and fun throughout the year. These benefits apply to full- and part-time regular employees.

  • Collaborative Team Environment

    We offer opportunities to work on and lead projects in a variety of areas.

  • Professional Development Opportunities

    We host professional development discussion groups, offer on-site training, and make funding available for outside programs. Departmental career ladders allow opportunities for advancement and goal-oriented performance discussions take place at least annually.

  • Fun Events & Activities

    We encourage and support team building activities both within and outside of the workplace, including volunteer projects, book club, cook-offs, trivia nights, and sporting events. We celebrate birthdays, work anniversaries, and successes.

  • Great Location

    Our office is conveniently located at One Kendall Square in Cambridge, MA close to MIT. Employees have the opportunity to join the on-site fitness facility and enjoy many other amenities that this dynamic and thriving area offers.


Current Job Openings

Customer Support Specialist

Addgene is currently seeking a Customer Support Specialist to join our team. Though Addgene’s focus is supporting the scientific community, no science background is required for this role. Support Specialists at Addgene keep business activities organized and moving forward. You will perform a wide range of tasks related to order processing and internal operations. You will also have the opportunity to interact with Addgene’s customers as you provide customer service via e-mail and telephone. This is a full time opportunity starting September 2014.

Job Description

  • Provide high-quality customer service via email and telephone. Answer customer questions and troubleshoot issues related to placing orders, approving legal agreements, shipping, and payment.
  • Review and process order documentation such as legal agreements, import permits and other necessary files. Assist with other order processing and administrative tasks as assigned.
  • Assist with accounts receivable tasks including billing and collection of customer payments.
  • Collaborate within Addgene’s office team and across teams on a variety of projects to improve customer service and operations.

Job Qualifications

Candidates should be self-motivated, organized individuals who want to be a part of Addgene’s mission of making it easier for scientists to share materials. You must be dependable and able to meet deadlines with minimum supervision. You must also possess the ability and flexibility to manage multiple tasks efficiently, and prioritize requests from various sources. Specific qualifications include:

  • Bachelor of Science or Bachelor of Arts degree
  • Ability to learn new concepts, processes, and technology quickly
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills and ability to interact effectively and productively with customers and all levels of staff
  • Excellent organizational skills and attention to detail
  • Experience with general computer software, including MS Office and web applications
  • Previous administrative and/or customer service experience desired

Job Location

This position will be based at Addgene’s office at One Kendall Square in Cambridge, MA.

Start Date

September 2014

Applications

Please send your cover letter and resume to jobs@addgene.org. Only applications including both a cover letter and resume will be considered.

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