Tips for Technical Support Calls
Type
Blog Post
... that long in customer service, I've daydreamed about the ideal customer service interaction - one that...surprised to discover that the most crucial information about a product is printed right on the tube itself!
...best interest of any company to hide information about their products from you, unless they’re knowingly... tongue-in-cheek website. If you are skeptical about using Google for serious science questions, consider...question asking process
Having thought through the above, don’t be afraid send us an e-mail. That’s why we...they cannot (and should not) answer your questions about an Abcam antibody.
Have your catalog number ready...faster if we get as much information as possible about the issue. For Addgene support, make sure to mention...