Career Insights: Technical Support Specialist
Type
Blog Post
Published
Nov. 9, 2017, 2 p.m.
...hoping to follow the traditional academic route (find tips for getting a faculty position here). Possible...comprehensive lab experience. With this valuable training behind you (and largely only that is necessary), there...problems, a general positive attitude, and an open-minded personality.
These traits will help you deal with... a customer’s concerns and are patient enough to find the real issue, you will do well in a technical ...troubleshooting or issuing replacement products. In order to find good and helpful answers for customers, internal...are often found in sales or lab-based roles in industry.
What to look forward to in a technical support...fascinating and exciting to listen to the many individual stories and get (sometimes refreshing) insights...