Tips for Technical Support Calls
Type
Blog Post
...made much easier if the interaction between agent and customer is cooperative rather than combatitive.... daydreamed about the ideal customer service interaction - one that gives our customers the most utility...apply to any biology-related customer support interaction.
Before contacting customer service
In an age...that for you” meme is infamous enough to have generated it’s own tongue-in-cheek website. If you are ...catalog number ready. I've attempted to answer several emails that start: “Hi! We ordered something from...concern.
Please be courteous. We understand how exasperating it can be to lose time and money on a potentially...re going to get. There are questions that are answerable in minutes and questions that could take weeks...