Tips for Technical Support Calls
Type
Blog Post
Published
Sept. 20, 2016, 2:39 p.m.
...Your time is precious. Here are a few things to consider before you commit:
Double check to make sure ...can be a particularly good resource if you are considering using a reagent for “off-label” purposes.
When...about using Google for serious science questions, consider using Google Scholar, which searches scientific...email you’re writing is probably not directly responsible for the problem. We’re here to help.
You've ... few days without getting a response, however, consider following up.
Ask for a timeline if you are ...upfront how long it will take to get an answer, consider asking to avoid unrealistic expectations.
And...